Frequently Asked Questions
Where can I buy the bags?
Pack Animal products are currently only available through our website.
We are accepting pre-orders that typically ship within 4 weeks of order placement. Once we have caught up with all pre-orders we will begin accepting direct sales for immediate shipment.
We ship worldwide! International orders are a large part of our business but there are a few things to know:
- We collect shipping costs, but do not collect any duties, customs fees, or value added taxes. Customers must be prepared to pay those fees at time of delivery. We do not issue refunds for items abandoned in customs.
- Do you live in Australia, Canada, or Mexico? If so we can apply for duty free special treatment through free trade agreements existing between our countries.
- We list the full value of the shipment as it appears on your invoice. We will not alter the value under any circumstances.
Can I write about your products on my blog?
Absolutely! Help us spread the word! Please reach us at firstname.lastname@example.org and we will help you out.
Where are the bags made?
The bags, tool rolls, and leather goods are all made by hand in the Pacific Northwest corner of the USA. We are proudly manufacturing these products ourselves in our small shop.
Do you wholesale your products?
At this time we do not offer our products at wholesale rates. If you'd like to stay in touch with us about the status of our wholesaling availability, please contact us at email@example.com
How do the bags attach to my bike?
A mounting kit is required.
Will you make bicycle panniers?
We don't plan on it, but we have some friends who make beautiful bicycle panniers. If you're interested contact us at firstname.lastname@example.org