If you are looking to return or exchange your order for whatever reason, we're here to help!
To complete an exchange or return an item we ask that you first email customer service at firstname.lastname@example.org. Customers will be provided a necessary Return Merchandise Authorization (RMA) Number. Once received, please provide your exchange or return number on our Exchanges and Returns form.
You can download our Exchanges and Returns form here.
Please note: *Return shipping must be paid by the customer*
Exchanges are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are available solely for unworn, unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Pack Animal. If exchanging, your new item will be shipped to you free of charge after your exchanged item has been received and evaluated. You will receive a confirmation email of refund or exchange.
*Returned shipping must be paid by the customer*
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions -
This Policy is subject to change. By using our site you agree to this policy. We understand that ordering online presents some challenges. We try to help as much as we can by providing size charts and ample information. After receiving and trying your Pack Animal gear, if you wish to return for a refund you may do so as long as the item is not washed or used and is in new condition. Return shipping must be paid by the customer. Refunds are available solely for unwashed, unused items in new condition within 50 days of purchase. Refunds are granted only after the items have been returned to and received by Pack Animal. After 50 days, customers are eligible to receive a store credit in the full amount of the purchase, not including shipping costs.
We warrant our items to be free from factory flaws or defects for the lifetime of the product. If your item has a flaw or defect, return it to us and we will repair or replace the product with a comparable item. These are wearables and like all clothing, components of clothing and materials, they have a lifespan. They are built to last but, depending on use, will eventually break down. Our warranty covers flaws of material and/or craftsmanship should it fail prematurely; it does not cover normal wear and tear.
If you have any questions, please contact Pack Animal Customer Service via email at email@example.com.
WE CANNOT TAKE RESPONSIBILITY FOR PACKAGES STOLEN FROM YOUR DOORSTEP, MISPLACED, OR LOST IN DELIVERY. You know your area best, please send to the most secure address possible. If tracking shows that a package was delivered, issues must then be resolved with the USPS, FedEx, or other involved shipping company. Should none of these outlets resolve the situation, email us and we will do our best to see if we can work out a deal on a replacement product, after the attempted resolution with the shipping company. We are a small business and we always strive to deliver an excellent experience, however, we cannot assume liability for every package.
If you need special delivery requirements, please email or call customer service with Name, Order Number, and details of delivery needs. We can add signature or overnight, according to shipping company parameters, at an extra cost to you, to be determined by our warehouse.
To file a claim with FedEx click here.
To file a claim with USPS click here.
If you have any further questions, please contact Pack Animal Customer service via email at firstname.lastname@example.org.