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Shipping Policy

SHIPPING POLICY

SHIPPING CHARGES

Shipping charges are determined by your merchandise total, the speed of delivery, and the destination. Refer to the charts below to determine your shipping charge.

DELIVERY TIME

Delivery time depends on the speed of delivery you select when you place an order. Delivery usually takes 2-7 days from order depending on variables such as day and time ordered. 

Business days are Monday through Friday, excluding federal holidays within the U.S.

RULES & RESTRICTIONS

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
  • The total shipping costs for your order is a reflection of the total value of your order.
  • Orders paid via credit card will be charged at the time the order is placed.
  • Please call a Customer Service Representative at 1 (213) -357-1697 if you have any questions.

WHEN CAN I TRACK MY ORDER?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on www.packanimal.co may be delivered by one of several different carriers and shipping methods. Therefore, tracking availability may vary depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).

HOW CAN I FIND MY ORDER'S STATUS?

Check your e-mail. You will receive e-mails keeping you up-to-date about the status of your order.

Contact us. If you still have questions about your order, please contact us via e-mail thepack@packanimal.co or call our Customer Service Department at  (213)-357-1697.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.